= Menu

Payment dispute resolution policy

 
Payment dispute resolution policy

  • Payment Gateway is an additional Payment option available for the user and is not the only option for making Payments. You can contact DMS office to make payments by other means.
  • If you are using the payment gateway to pay online using Debit/Credit Card or Net banking, then you are doing so with the consultation/approval of the card owner/account holder (if in case you are not the card holder/account holder yourself).
  • In case your credit card/debit card/payment account has been accidentally overcharged, please notify the same to us at the earliest.
  • We cannot accept liability for payment not reaching the DMS account due to incorrect account number or incorrect personal details quoted by the user or due to any technical reason. Neither can we accept liability if payment is refused or declined by the credit/debit card supplier for any reason.
  • If the card supplier declines payment, DMS is under no obligation to bring this fact to your attention. You should check with your bank/credit/debit card supplier that payment has been deducted from your account.
  • The amount transferred through online against obligation is non-refundable. The Service Charges and Taxes (as applicable for online payment) paid in addition to the amount is also nonrefundable.
  • For any error in the amount of payment or payee, or any other online payment related issue, please contact our office within 30 days between 10 am and 5pm of Indian Standard Time on working day to report such issue.
  • Refunds, if applicable, at the discretion of the DMS Management, will only be made to the debit/credit card/payment account used for the original transaction.